Frequently Asked Questions

What materials are the water bottles made from?

Hydrix water bottles are made from high-quality, 304 food-grade stainless steel. They are BPA-free and free from any harmful chemicals.

Are the water bottles insulated?

Yes, Hydrix water bottles feature double-wall insulation to keep your beverages cold for up to 24 hours and hot for up to 12 hours.

How do I clean my water bottle, lid and straw?

We recommend using Hydrix Grooming brush and washing your bottle with warm, soapy water. Clean the inside and let it air dry with the cap off. We recommend hand washing your lids with warm, soapy water. Clean the inside of the straw using our Straw Cleaner Brush that comes included with your bottle order. Avoid using bleach or chlorine-based cleaners.

Are the water bottles dishwasher safe?

While some parts of our water bottles may be dishwasher safe, we recommend hand washing to preserve the quality and longevity of the insulation.

Can I put my water bottle in the freezer?

We do not recommend placing your Hydrix bottle in the freezer. The liquid inside could expand and damage the bottle.

Can I put my water bottle in the microwave?

No, do not put your Hydrix bottle in the microwave. Stainless steel can cause a fire hazard and damage both the microwave and the bottle.

Are the water bottles leak-proof?

Yes, our bottles come with a leak-proof cap to ensure that your beverages stay secure without any spills.

Do you offer a warranty on your products?

Yes, we offer a limited lifetime warranty on all our HYDRIX bottles. Find more details here Warranty.

Can I ship my order to someone else or to a different address?

Yes! Orders can be shipped to a different address other than the billing address. During the order process, you will be given an option to “Ship to this address” or “Ship to a different address.” At that point, you can enter a different shipping address.  

Can I wash my GuardX sleeve?

Yes, hand wash with mild detergent and lukewarm water to avoid damaging the material. Air dry it by laying it flat or hanging it to dry, away from direct heat sources like radiators or sunlight, which can degrade the material.